The good, the bad and the ugly

The good – we got the keys to our new flat.

The bad – leaking pipes in our new flat.

The ugly – the latest pictures from our new flat! (The “before” pictures are available from here.

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As you can see, we’re doing a pretty good job of ripping things out and pulling the whole place to pieces. It remains to be seen whether or not we’re as good at putting it back together again. We’ve actually made more progess since these pictures were taken. The stripey wallpaper in the lounge is completely gone and one of the bedroom ceilings has had a coat of paint.

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Our new boiler. Easily one of the best bits of the new flat so far since we now have working central heating and hot water.

We’ve found a couple of really cool things in the new flat (as well as enough DNA in terms of hair and nail clippings for an entire series of CSI and enough mould for an entire series of House). The first is this shoemaker’s last which was hiding in a cupboard in the bathroom. It’s going to look great polished up and used as a door-stop.

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We also found genuine hardwood parquet flooring under the carpets in the hall and the lounge! Since it’s been protected by the carpet it seems to be in pretty good condition. We’ll need to fill the holes where someone has tacked carpet grip-rods and stapled underlay to it but once it’s sanded and polished up again it will look fantastic (and save us some money on new carpet).

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The other fun part has been the new toys, sorry, tools that we’ve had to buy to get everything done. Far and away, Steven’s favourite is the crowbar pictured below. This has also easily been the best value tool that we’ve bought. Whoever built the fitted wardrobes and cupboards in this flat obviously meant them to last and pulling them down turned out not to be as easy as we thought it would be since they were screwed to the walls, floor, skirting boards and everything else within reach.

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My favourite tool has been my ostrich feather duster, pictured in its glorious purple and black below along with a selection of the other tools of our trade. It’s just amazing at lifting all sorts of dust and especially good at cleaning sawdust out of circular saws!

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Overall, we’ve made a really good start on the renovation and hopefully we can keep it up for the next month so that we can move as planned!

Dear Salon….

I really hope you can forgive me. I was wrong. I thought I could get a cheaper haircut elsewhere that was just as good. I thought you were too demanding. Now, I know better.

Last night was wonderful. You made me feel like a million dollars and gave me everything I could possibly have desired.

I promise never to stray again and to stay faithful and loyal from here onwards (at least until I move out of the area).

Yours always,

Susan

(In case anyone’s wondering, I can heartily recommend Fresh Hair Design in Blackheath!)

Knitting as therapy

At lunchtime today, I did a wonderful thing. I took my sandwich and my knitting to a bench by the Thames and sat in the sunshine and spent a full hour eating and knitting. I went back to the office refreshed and energised, which, given my sleep patterns at the moment, is verging on the miraculous. I don’t know how much of this was due to the combined effect of the sunshine, the break from the office and the knitting and how much was due to the individual elements but there is definitely something relaxing about the repetitive motions involved in knitting, especially when it’s something as mindless as a long-tail cast on. Being able to empty my mind and do nothing but count stitches as I cast them on was a great way of letting go of some stress.

As a result, I got a huge amount of work done this afternoon, even though I was ploughing through parliamentary committee proceedings! Here’s hoping the weather stays good and I can make this a regular habit.

The dying art of customer service

Everyone knows that people in London are rude and unfriendly because the city’s just too big and crowded but should the same really apply to those working in customer service?

This is a topic that’s very close to my heart at the moment. Between organising a wedding and renovation work on our new flat, as well as the actual purchase of the flat, I averaged about two phone calls to suppliers per day last week. That’s not including several emails that I sent out and one written letter. The standard of response that I received varied wildly. Blackburn Bridal in Blackheath are currently at the top of the hall of shame for not replying to either an email or an answering machine message and then being advertised the next day in a bridal blog that I subscribe to with the suggestion that interested brides should email or phone for an appointment! Only a very short distance behind at number two are MFI. You’d think the fact that I’m planning to spend several thousand pounds on a fitted kitchen would be enough to get me an appointment with a salesperson but two phone calls to their ‘appointments’ line later, still no appointment. Add to this list various kitchen fitters and a snooty assistant at Berketex who tried to tell me that trying on dresses 9 months before my wedding is ‘leaving it a bit late’ and I’m less than impressed.

On the other hand, I’ve also had some fantastic service. Our plumber, as always, has been an absolute star in terms of replying to voicemail messages and putting up with me and the estate agent rearranging appointments left, right and centre. I only hope that his final quote makes me as happy as his service so far. Pantiles Bridal in Tunbridge Wells were also fantastic, replying to an email that I sent faster than I thought was possible. We couldn’t arrange a mutually convenient appointment but that’s my fault rather than theirs.

Finally, a weekend in Scotland went some way towards restoring my faith in the service industry. I can highly recommend Falkirk taxi drivers as friendly and extremely helpful. The reception staff at Airth Castle Hotel (where we were attending a friend’s wedding) were also great. (The waiting staff were a different matter but they were just incompetent rather than rude.)

If not for the great job that our conveyancing solicitors have been doing so far, I’d have had to conclude that good service is only available outside of London.

Anyway, I’m still looking for a reasonably priced, reliable kitchen fitter covering the south-east of London so any recommendations will be gratefully received!

Back in the land of the living…

..or back online, anyway. Apologies to those of you who were worried by my prolonged absence from my usual online haunts. A lack of internet access whilst visiting relatives over Christmas followed by a vast quantity of Things Needing Done Now when I got back home meant that I just haven’t had time or energy to spend online. Things are getting back under control now though so I’m starting to work my way back in.

The good news is that we’ve made progress with planning and organising on both the house-buying and wedding front. We’re nearly ready to exchange contracts on the flat (at which point the sale becomes legally binding!), have agreed a completion date (when we actually get the keys!) and have started organising tradesmen for the work that needs done. We’ve booked a photographer for the wedding and I’ve arranged some dress appointments and even already tried some on. There’s still a lot to do on both fronts but at least it feels like we’re moving forwards.

Finally, before I forget, Happy New Year!

Uh oh! We just bought a house!

So after 4 and a half days of cursing the estate agent’s name, they finally phoned to say that the vendor had accepted our offer.

Steven’s in a state of advanced panic and I’m resisting the urge to phone the estate agent back to check that I didn’t imagine the whole conversation.

I had planned on a long, well-thought out post today discussing my success with NaBloPoMo and what’s it taught me about blogging and my particular approach to blogging. I’m afraid that, given the news, it’s amazing that I’ve managed to post actual words at all and not just complete gibberish.

There will undoubtedly be more to follow on this subject but right now I need to go tend to my shattered nerves.

Scotland v. England (adventures in home-buying)

Having complained earlier about the fact that Scotland really wasn’t all that different from England, I am now suffering through one of the major differences: the legal systems. In particular, how they apply to buying houses.

In Scotland, any offer you make to purchase a property is legally binding (except for when it isn’t; sellers, you might want to check with your lawyer that any offers you get are as binding as you think they are). In England, you can change your mind and withdraw your offer, without penalty, right up till the contracts are exchanged and money changes hands, which can be as late as the day that you’re due to move.

There are advantages and disadvantages to both systems. In Scotland, for instance, we wouldn’t have been able to make an offer on the flat that we’re currently interested in early enough because we didn’t have a mortgage arranged first. Had we made an offer without at least an agreement in principle, we’d have been taking the risk that our offer was accepted and then no one would lend us the money (which was very nearly the case). In England however, there’s nothing to discourage anyone from making an offer without fully considering whether they’re going to be able to follow through on it. This leaves the seller in the position of having to decide which of the offering buyers are most likely to be able to meet their offer as well as having to decide amongst the offers on their own merits. My current concern is that someone else’s offer will be accepted over ours and they will then pull out, the property will end up back on the market and we’ll have to go back through all this stress again if we’re still interested in buying the flat. (We know that there have been at least two other offers submitted.)

And (in England) the saga doesn’t end when your offer is accepted since the seller could also change their mind and pull out at any point up to the moving date. This is why there’s such a problem in the market with ‘chains’ (which I’m not going to get into discussing here). At least in our current situation, the seller is a bank who took the flat as a part exchange for another property so there’s no chain on either side and they hopefully won’t just randomly decide not to proceed with the sale.

Almost finally, a word of advice to estate agents: unless you’re absolutely certain that you’re going to have a decision from the seller on the submitted offers by close of business, don’t tell the prospective buyers that you’ll let them know by the end of the day! And if you still don’t have a decision from the seller two days later, it would be nice to call the prospective buyers and let them know that that’s the case!

Finally, for those of you who are worried that this blog is going to turn into a house-buying/renovating saga of woe, don’t panic! I don’t want that to happen either and will be doing my very best to find something (anything!) else to post about.

Getting back on the ladder (maybe)

Ah, the property ladder! I was on it once, you know. Had a lovely view from that first rung. Affordable monthly payments (even though I hadn’t been able to put down much of a deposit), falling interest rates and regular trips to B&Q. Good times.

Then I decided to step off it, move to London and change careers. The step off was easy, my estate agent was swamped with offers and the flat was sold for almost twice what I had paid for it. Deciding to get back on two years later is not proving so straightforward.

In theory, it should have been easier this time. We now have two salaries which combined are roughly three times what my single salary was first time around and thanks to the proceeds of the sale of my last flat have a reasonable deposit. Unfortunately, we’re fussy about where we live and the current object of our desires is (according to the market) worth around five times what I paid for my first flat. And it needs a lot of work done. And we’re getting married next year.

Taken altogether, this means that we need to hang on to most of our deposit for renovation work and to pay for the wedding, which means that we have a higher loan-to-value ratio (meaning lenders want to charge higher interest rates). Adding in the fact that two months ago I took a large pay-cut when I changed careers so we need to borrow a larger multiple of our combined salaries (higher interest rates again) things aren’t looking so appealing in terms of available mortgages.

We are carrying on regardless though. An offer has been submitted to the estate agent (which probably merits a post of its own), a lender has agreed in principle to lend us a ridiculous sum of money and now we’re just waiting for the axe to fall.

My name is Guybrush Threepwood and I’m a mighty pirate!

Thanks to a wonderful project, ScummVM, pirate Steven and I are now reliving the days of our youth by playing the LucasArts Monkey Island games. To quote Wikipedia: “The games follow the misadventures of the hapless Guybrush Threepwood as he struggles to become the most notorious pirate in the Caribbean, defeat the plans of the evil undead pirate LeChuck and win the heart of governor Elaine Marley.”

ScummVM allows (legal) copies of many of the original LucasArts games, among others, to be played on modern technology. For instance, we’re playing the PC CD version of the games on Steven’s iMac. There are also far more exotic ports including the PSP and iPhone. (I’m not entirely sure why we’re playing on the Mac when the games play perfectly well on my PC without the need for an interpreter but that’s beside the point!)

The games have a fantastic sense of humour, cover every pirate cliche I’ve ever come across and, unlike some of the other games of that era, don’t kill the main character just for walking around the wrong corner. (Space Quest, anyone?) The aspect that they’re probably best known for is the trading insults method of sword-fighting. As well as trading blows, you have to select the most cutting insult to deliver to your opponent at key moments. Examples will undoubtedly follow when we reach that section of the game!

And in an example of interesting synchronicity, the writing credit for the insults in the first game was Orson Scott Card, the author of “Ender’s Game” that the iKnit Kniterati were discussing this evening.

An excess of blogging

In case anyone is wondering about the excessive amount of blogging that I appear to be doing today, I thought I’d explain that it’s serving two very important purposes.

Firstly, it’s helping me catch up on my NaBloPoMo target, which was starting to look a little distant given that there are only four days left in the month and this will be my 22nd post towards a target of 30.

Secondly, it’s helping to stop me from going mad whilst waiting for a very important phone call. A therapist would call it “distraction therapy”. I’m not entirely sure it’s working though. I apologise for being cryptic but I promise I’ll post more details once the call has actually happened.

In the meantime, I’m off to check that I haven’t somehow missed the call and that my ring-tone is set to extra loud so that I’ll hear it if it goes on the train.